Very slow internet

[eyore26]

My internet connection is regularly so slow I have to give up browsing.

When I check the broadband speed BT say it is 28-30 mbps yet ookla say it is <2 mbps . 

What could be wrong? (Wifi seems fine)

[NeilO]

Hi, @eyore26 welcome to the community and thanks for posting, I'm sorry to see you're having issues with your broadband speed.

Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk, if it's a Smart Hub go to advanced settings then technical log information.

Thanks

Neil

[eyore26]

Hi Neil

Info as requested

Thanks

[imjolly]

your stats look ok with connection speed virtually at attainable speed and only think is connection time only 15hrs

can you  try entering phone number and post results  must be done using ethernet connection

https://www.speedtest.btwholesale.com/

[eyore26]

Speedtest currently shows 32ms 35.3 mbps and 5.6mbps, but as mentioned in my initial post, the BT speedtest always looks OK  but the perceived speed varies enormously, which is what I struggle to understand.