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Message 1 of 11

Why does my account show an active order

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Hi

When i click on track an oder it says an engineer is due to visit my property today. I have had full fibre installed in August so it should be complete 

Thanks

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Message 2 of 11

Re: Why does my account show an active order

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Hi @Patel236 welcome back to the community, we'll take a look at that for you. I'll send you a private message in a few moments.

Thanks

Neil

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Message 3 of 11

Re: Why does my account show an active order

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Hi Neil

 

any updates on this. I can’t seem to send you a private message. 

regards. 

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Message 4 of 11

Re: Why does my account show an active order

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Hi @Patel236,

@NeilO is back in the office tomorrow afternoon. I will let him know that you were in touch.

However, his last message that I can see, says that we expect to have an update on the 12th.

I'll make sure we fix the issue with your PMs too as you should be able to reply. That may take a day or two.

Thank you

DanielS

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Message 5 of 11

Re: Why does my account show an active order

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@DanielS 

This was raised on 11th October 2023. Just out of interest, is this the same issue?

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Message 6 of 11

Re: Why does my account show an active order

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Thank you Daniel. 

yes it is the same issue Keith. 

regards. 

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Message 7 of 11

Re: Why does my account show an active order

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@Patel236 

Thanks, it just seemed a long time, which made me wonder about the date.

I will leave it at that. I am sure it will be sorted eventually.

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Message 8 of 11

Re: Why does my account show an active order

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Hi @Patel236 There was a system update on Friday which should have fixed the problem you were experiencing with the order tracking in BT.com. Can you check and post back to let me know if it's still telling you an engineer is due to visit?

Thanks

Neil

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Message 9 of 11

Re: Why does my account show an active order

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All sorted now. Thanks.
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Message 10 of 11

Re: Why does my account show an active order

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@Patel236 Brilliant, I'm sorry it took so long to fix.

 

Neil

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