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Message 11 of 38

Re: Anybody else with mobile data issues this morning?

Mad! Just tried myself, and yep- they're not accepting support calls... as well as not acknowledging the issue at all, really not top notch. 

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1,133 Views
Message 12 of 38

Re: Anybody else with mobile data issues this morning?

Thanks for the confirmations. At least we know it is a wider problem. I hope someone from BT can post a reply on this thread with an update and solution soon.

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1,062 Views
Message 13 of 38

Re: Anybody else with mobile data issues this morning?

IIRC, the last time this happened there was little response or acknowledgement from BT, it just started working again. But I think that needed a phone reboot/airplane toggle.

https://community.bt.com/t5/BT-Mobile/Anyone-else-lost-mobile-data-access-this-morning/td-p/2349822

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Message 14 of 38

Re: Anybody else with mobile data issues this morning?

Been having the same issue all morning 

But it appears that it is now back to normal for me.

Started working about 10 mins ago. Hopefully stays that way!

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796 Views
Message 15 of 38

Re: Anybody else with mobile data issues this morning?

Yes, we have 4 phones on family mobile with BT and none can access data today since this morning. Can't see any notifications or acknowledgements from BT of a problem. Have seen that wait times are lengthy and that in fact they aren't taking calls at all. Disgraceful treatment of customers.

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782 Views
Message 16 of 38

Re: Anybody else with mobile data issues this morning?

This is shocking. I've searched the Internet and no mention of outage anywhere at all 

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Message 17 of 38

Re: Anybody else with mobile data issues this morning?

Same problem here in Norwich. Affecting all 4 of our family SIMs. Like others I've not moved to EE due to no EU roaming, which we use many times a year. May start to look elsewhere!
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658 Views
Message 18 of 38

Re: Anybody else with mobile data issues this morning?

Yes I have had the issue all day in stockport
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638 Views
Message 19 of 38

Re: Anybody else with mobile data issues this morning?

Same issue in London SE23 - briefly came back on a few minutes ago, but gone again.

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Message 20 of 38

Re: Anybody else with mobile data issues this morning?

Same, had it back just enough to send a few messages in WhatsApp or receive, but nothing else (email/browser/other message app) works yet and it seems to be coming/going.

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