BT mobile abroad

[Mag3]

Hi, I am unable to use my BT Mobile in Tenerife unable to call or text, just says “no service”

can anyone help?

[imjolly]

Did you activate the ability to use abroad in MYBT ? You also need to ensure your spend limit for Broad is greater than £0 say £5

[NigelB72]

As @imjolly says, you need to activate roaming in MyBT, put an extra spend limit of at least £5 on the account and also enable roaming on the device if it's not already activated 

[Mag3]

Hi, yes it is activated and spend value is £30

thanks for reply anyway 

[imjolly]

Sorry but are you sure the abroad use is active with speed limit not just the UK use. This has come up often quite a few time and activation and spend limit solve the problem2 

Is roaming active on your phone as well

[ctrlz · Accepted solution]

Once you’ve checked roaming is active, try searching for a network in your settings as you may need to manually connect. Movistar is usually the best available network in Spain.

[Mag3]

Hi, I have just done what you suggested and connected manually to Moviestar and it is now working!

Thank you very much 😊