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Message 1 of 7

BT mobile abroad

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Hi, I am unable to use my BT Mobile in Tenerife unable to call or text, just says “no service”

can anyone help?

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Message 2 of 7

Re: BT mobile abroad

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Did you activate the ability to use abroad in MYBT ? You also need to ensure your spend limit for Broad is greater than £0 say £5



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Message 3 of 7

Re: BT mobile abroad

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As @imjolly says, you need to activate roaming in MyBT, put an extra spend limit of at least £5 on the account and also enable roaming on the device if it's not already activated 

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Message 4 of 7

Re: BT mobile abroad

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Hi, yes it is activated and spend value is £30

thanks for reply anyway 

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Message 5 of 7

Re: BT mobile abroad

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Sorry but are you sure the abroad use is active with speed limit not just the UK use. This has come up often quite a few time and activation and spend limit solve the problem2 

Is roaming active on your phone as well



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Message 6 of 7

Re: BT mobile abroad

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Once you’ve checked roaming is active, try searching for a network in your settings as you may need to manually connect. Movistar is usually the best available network in Spain.

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Message 7 of 7

Re: BT mobile abroad

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Hi, I have just done what you suggested and connected manually to Moviestar and it is now working!

Thank you very much 😊