No Data Connection, Shows Full Bars

[Rachel24]

I am in Edinburgh, same issue today, I am with BT.

I have a Samsung S23 and I thought the issue was related to the latest software update, but after reading here it seems BT is hiding an outage.

I tried pretty much everything.

-restarted phone several times

-disabled SIM, restarted phone

-reset mobile network settings

-reset APN settings

-Data roaming is ON

-Flight mode ON/OFF

-Data ON/OFF 

-auto-connect enabled

- cache cleared

-'Mobile data or Wi-Fi' is selected for all apps. 

- Allow background data usage > On for all apps 

No luck.

At times it goes to Emergency Calls Only. Great strategy not taking customers calls while also not declaring the issue. 

[gjforumsbeetee]

Absolutely! So disheartening. Hoping service is running again soon. 

[gjforumsbeetee]

Seriously disheartening they won't acknowledge it at least. 

[anisa]

just had a look at my phone and its seemed to go back to normal, don't know if its now the case for everyone else

[anisa]

I spoke too soon, it's gone back down again 

[Eaters]

I've got the same problem. I live in East Sussex and just made a tri to NE Kent where the problem also exists. I get the bars on the phone but just the 'E' symbol. No 3G or 4G.

[Katie_B]

Hello @gjforumsbeetee. 

Can you try turning flight mode off and on again to see if you can now access data?

Thanks, 

Katie

[DavidLF]

I now seem to have data back again.  Fingers crossed it will last....

[gjforumsbeetee]

Hi, @Katie_B 

---

Thanks for the suggestion- I appreciate your time in helping out.

However, in my original post I did list this as something I tried. I tried this a number of times throughout today but it sadly never worked and neither did the other actions in the list (likewise attempted a number of times over). The connection has now come back on its own since I took a break from it earlier, which is great.

I am curious if there is a broader explanation for why this has occurred on such a large scale and for so long without answer or notice from BT, particularly as support lines were closed. Many people were left without means to make and receive calls or messenger contact, which is quite stressful particularly in the event of an urgent situation or for vulnerable individuals.

In the future, transparency means a lot, and an advisement from BT would help customers understand and prioritize other methods of communication when these situations occur as we know they sometimes do. 🙂

Thanks again, take care!

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[Rachel24]

mobile data magically reappeared yesterday night around 5pm.

I agree with the comment above.

Complete lack of communication from BT is very unprofessional and borderline negligent.

They should at least have the decency of being transparent and follow up with an explanation of this incident.