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Message 1 of 6

No mobile service at home for over a week.

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Seems my local mobile signal booster has been damaged. I have 4 mobile phones on a BT contract in the house that have had no signal for over a week. I'm in Dumfries. Anyone have any information? as I can't seem to get any info other than the generic reply from EE. That says "It's taking longer than expected to fix the the problem near Dumfries, we will continue to keep you updated." 👀

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Message 2 of 6

Re: No mobile service at home for over a week.

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If you're talking about the Signal Assist service, it's been discontinued. 

Do you not have Wi-Fi calling capability?


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 3 of 6

Re: No mobile service at home for over a week.

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Thanks but it's not that. I have heard the booster that holds the mobile signal booster for EE and 3 in my area has been damaged following a fire. No info on how long it will be till it is replaced / repaired though, I do however still receive the multiple missed call texts everyday. 😂😭

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Message 4 of 6

Re: No mobile service at home for over a week.

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Hi @kristian the status checker has been updated to say that EE estimates the Dumfries fault will be fixed in the next 16 hours. I'm really sorry for any inconvenience caused.

In the meantime, if your phones have wifi calling I'd recommend switching that on as it may help provide you with a connection over wifi. 

Thanks

Neil

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Message 5 of 6

Re: No mobile service at home for over a week.

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Yes I got that update from them, I do have the WiFi calling turned on but only works in the house and only 2 of our phones have it. Il just have to keep waiting. Thanks for the replies.

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Message 6 of 6

Re: No mobile service at home for over a week.

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Still not been fixed.... Not had any info from BT about a timescale. EE still says fixed in 16 hours but it's said that for days. It's been down since the 9th of August. Maybe get it fixed for Christmas. 👎

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