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alien_uk
Beginner

on ‎20-10-2023 14h46

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Message 1 of 4

PAC Code

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Looking to see if someone can help me with a strange situation

I am moving out of BT to another provider. I was given PAC code by BT and I gave this code to the prospective provider.  I have not activated this new number yet. 

I found a better deal and I want to use the same PAC to port the number.  The system is not allowing perhaps because I used the PAC once . I have requested for a new PAC code and it is taking a lot of time with BT for some reason. 

Is there a better solution to deal with this matter? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-10-2023 14h59

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Message 2 of 4

Re: PAC Code

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have you phoned CS 03301234150 for assistance  when did/does the existing PAC code expire



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alien_uk
Beginner

on ‎20-10-2023 15h01

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Message 3 of 4

Re: PAC Code

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PAC code expiring by end of this month. 

I spoke with them and the answer i get is that this is specifically being dealt with another department and SLA is 4 days. It has already been 5 days now.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-10-2023 15h27

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Message 4 of 4

Re: PAC Code

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I think you have to wait until PAC code expires before you can request a new code



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