cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
746 Views
Message 1 of 7

Re: Unable to change parental control settings on one of my family SIMs.

Hi,

i have exactly the same issue , I would really appreciate the same assistance please. Thanks

0 Ratings
Reply
6 REPLIES 6
733 Views
Message 2 of 7

Re: Unable to change parental control settings on one of my family SIMs.

Hi @bluebeard101 and thanks for posting.

Sorry you're also having this problem. Do you see any error messages etc? Which one of the family sims is having the problem?

Cheers

David

0 Ratings
Reply
713 Views
Message 3 of 7

Re: Unable to change parental control settings on one of my family SIMs.

I'm still waiting for a resolution. The sim in question has been like that since July. 

0 Ratings
Reply
694 Views
Message 4 of 7

Re: Unable to change parental control settings on one of my family SIMs.

Hi @robin69 and thanks for posting.

We have your details in our queue. We're really busy at present but we will get to you soon. Sorry for the delay.

Cheers

David

0 Ratings
Reply
682 Views
Message 5 of 7

Re: Unable to change parental control settings on one of my family SIMs.

For the last 4 days when I go to “change settings” for the one sim, there is a yellow box with :

“We're just updating your account

If you want to make any changes, please wait 30 minutes and try again.”

My options to adjust settings are greyed out. This is only happening for 1 out of 4 sims.

Tags (1)
0 Ratings
Reply
621 Views
Message 6 of 7

Re: Unable to change parental control settings on one of my family SIMs.

@DavidM  Hi I still have this issue, what should I do?

 Thanks

0 Ratings
Reply
607 Views
Message 7 of 7

Re: Unable to change parental control settings on one of my family SIMs.

Hi @bluebeard101 ,

Thanks for posting. Sorry you're still having problems. I've dropped you a private message so send over the details and I'll look into this for you.

Cheers

David

0 Ratings
Reply