Am in France. Phone set up to allow roaming and mobile data but no service. Have restarted phone but no joy. I have roam like home as an add on in my account. Need data and phone asap as away for 3 weeks. Can this be sorted asap. Having to tether to friend’s data to get this far. Many thanks in advance.
This is a customer help customer forum. Your post does no go to BT
have you set international in MYBT?
Have you also set the international spend limit to greater then £0 say £5
You need to Turn On Roaming on your device, enable roaming via MyBT and add an extra spend limit of £5 or £10. It should work then