Unable to change settings

[Jb721]

Unable to change settings

I am trying to change a setting on my BT mobile. However all the options are greyed out.

There is an alert at the top of the page

"We're just updating your account

If you want to make any changes, please wait 30 minutes and try again."

However this has been present for months. Not sure what to do ?

[pottyperson]

Have you tried simply restarting the phone?

[Jb721]

Yes tried everything been saying this for months