Leave Positive Feedback

[MRWARD85]

Is there a means of leaving positive feedback for a customer service advisor? It’s fairly easy to complain, but good work shouldn’t go unrecognised, I would’ve happily left it with the survey bot, but it didn’t recognise/expect my answers so ended the conversation 🤷

[Keith_Beddoe]

@MRWARD85 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to reply here.

[DanielS]

Hi @MRWARD85,

Thank you so much for reaching out to us about the adviser you had spoken with.

I will send you a private message so we can find them for you and pass on your feedback.

Thanks
DanielS

[DavidM]

Thanks for sending over the feedback @MRWARD85 

I have forwarded to both Ayela and her manager. I'm sure they'll be delighted.

Cheers

David

[RachelT72]

Please can you let me know how I can leave positive feedback for an outstanding service from a customer advisor, thank you. 

[JohnC2]

Hi @RachelT72, welcome to the forum and thanks for wanting to provide positive feedback on your experience with one of our guides.

I've sent you a Private Message so you can give us some more details and we'll get this passed on to their manager.

Cheers

John

[RachelT72]

Thank you. 😊 

[SarahC7]

Is there any chance of being able to leave positive feedback of a customer service employee please?

[PaddyB]

Hi @SarahC7,

Thank you for posting. Its always nice to get some positive feedback. If you send me the details I'll be able to pass that onto the employee and their manager.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[madamgooch]

I have been sent a text to respond to with regard to feed back (BT Business).  Each time I am sent a text to respond to it is premium so I cannot respond which means  that the person who helped me I can't leave feed back for - the call centre has been exceptional on all occasions.  Is there any other way that I can leave feedback other than responding to a text that I cannot then send a response to?