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Message 1 of 9

Leave Positive Feedback

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Is there a means of leaving positive feedback for a customer service advisor? It’s fairly easy to complain, but good work shouldn’t go unrecognised, I would’ve happily left it with the survey bot, but it didn’t recognise/expect my answers so ended the conversation 🤷

8 REPLIES 8
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Message 2 of 9

Re: Leave Positive Feedback

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@MRWARD85 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to reply here.

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Message 3 of 9

Re: Leave Positive Feedback

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Hi @MRWARD85,

Thank you so much for reaching out to us about the adviser you had spoken with.

I will send you a private message so we can find them for you and pass on your feedback.

Thanks
DanielS

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Message 4 of 9

Re: Leave Positive Feedback

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Thanks for sending over the feedback @MRWARD85 

I have forwarded to both Ayela and her manager. I'm sure they'll be delighted.

Cheers

David

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Message 5 of 9

Re: Leave Positive Feedback

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Please can you let me know how I can leave positive feedback for an outstanding service from a customer advisor, thank you. 

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Message 6 of 9

Re: Leave Positive Feedback

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Hi @RachelT72, welcome to the forum and thanks for wanting to provide positive feedback on your experience with one of our guides.

I've sent you a Private Message so you can give us some more details and we'll get this passed on to their manager.

Cheers

John

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Message 7 of 9

Re: Leave Positive Feedback

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Thank you. 😊 

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Message 8 of 9

Re: Leave Positive Feedback

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Is there any chance of being able to leave positive feedback of a customer service employee please?
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Message 9 of 9

Re: Leave Positive Feedback

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Hi @SarahC7,

Thank you for posting. Its always nice to get some positive feedback. If you send me the details I'll be able to pass that onto the employee and their manager.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy