Hi @Blowerbwfc welcome to the community and thanks for posting, I'm sorry to see you're unable to claim your reward card, I can assure you it's not a scam.
The most common problem is that the new account details have been added to a BT ID that also has an old account number associated with it. When claiming in MyBT are you ensuring to choose your new account from the drop-down?
Thanks
Neil
@Blowerbwfc Thanks for confirming, I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.
Thanks
Neil
Hi @Blowerbwfc, thanks for getting in touch with us.
Just to confirm that your reward has been claimed and will be with you within 30 days after your service is activated.
Cheers
John
