cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
451 Views
Message 1 of 5

110 pound reward unable to claim

Go to solution

Does anybody know why I can't claim my reward card or bt scamming me

0 Ratings
Reply
4 REPLIES 4
430 Views
Message 2 of 5

Re: 110 pound reward unable to claim

Go to solution

Hi @Blowerbwfc welcome to the community and thanks for posting, I'm sorry to see you're unable to claim your reward card, I can assure you it's not a scam.

The most common problem is that the new account details have been added to a BT ID that also has an old account number associated with it. When claiming in MyBT are you ensuring to choose your new account from the drop-down?

Thanks

Neil

0 Ratings
Reply
420 Views
Message 3 of 5

Re: 110 pound reward unable to claim

Go to solution

Hi yes I have tried both

0 Ratings
Reply
414 Views
Message 4 of 5

Re: 110 pound reward unable to claim

Go to solution

@Blowerbwfc Thanks for confirming, I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil 

0 Ratings
Reply
364 Views
Message 5 of 5

Re: 110 pound reward unable to claim

Go to solution

Hi @Blowerbwfc, thanks for getting in touch with us. 

Just to confirm that your reward has been claimed and will be with you within 30 days after your service is activated.

Cheers

John

0 Ratings
Reply