2 accounts on BT ID

[Monty9287]

Hi 

I was with BT several years ago but have returned after purchasing full fibre. 

My previous account number is the default in MyBT and so I am not able to claim the game pass offer.

Is there any way to remove the old account number from the ID?

[DavidM]

Hi @Monty9287 and welcome to our community.

Thanks for posting about the unwanted account. I can get that removed for you. Please check your inbox for my message and drop me a reply with the results.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @Monty9287 .

That's been removed for you now.

Cheers

David