I moved house at the beginning of November, and had arranged with BT to transfer my service. Home phone & Broadband. My wife spoke with a BT representative who told her of a good deal with BT TV package also. We stressed that we absolutely “HAD” to keep the same number, as I am self employed, and the number is on my business cards, headed paper & van. We were guaranteed that was no problem. So we went with it.
BIG MISTAKE.
Open reach cancelled the order, and BT didn’t even bother telling us.
Eventually we got a date for the “new” digital phone/broadband package. We had to wait 3 weeks. So 3 weeks without phone or internet.
Engineer arrive Tuesday, installed new set up. We had to wait until midnight to find a phone line with a new number. After phoning BT “yet again” was told it was not possible to keep number, but leave it with him to try and sort. (I await that)
I have only just checked online on my BT, that my next months invoice includes TV package, which was part of the original order, that was supposedly cancelled, but they want my money.
If I knew then, what I know now……….I would NEVER had gone with BT.
I now have to phone BT “again” in the morning to get TV invoice cancelled.
so far, since the beginning of November, I have had approximately 45 emails from BT, and spent hours on hold, on my mobile, because I didn’t have a land line.
Shocking company.
