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DannySantovito
Beginner

on ‎04-01-2024 13h01

436 Views
Message 1 of 2

Access to extras on my account

I can’t seem to access anything to modify or add packages on to my account as an old account seems to be interring. Does anyone know how I can remove the old account on my Bt id. 

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RobbieMac
Moderator-Retired

on ‎04-01-2024 14h55

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Message 2 of 2

Re: Access to extras on my account

Hi @DannySantovito

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with the old account on your BTID.  Give our guides in the helpdesk a call on 0330 1234 150 and they'll be able to help you out.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

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