Access to extras on my account

[DannySantovito]

I can’t seem to access anything to modify or add packages on to my account as an old account seems to be interring. Does anyone know how I can remove the old account on my Bt id. 

[RobbieMac]

Hi @DannySantovito

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with the old account on your BTID.  Give our guides in the helpdesk a call on 0330 1234 150 and they'll be able to help you out.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie