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Message 1 of 3

Account Closed

Can someone confirm that my account has been closed and internet stopped as asked for. Atrocious customer service and the customer service guy on the phone trying to tell us we can't leave within the first 14 days of our contract. I think you will find we can with zero penalties. Product not fit for purpose, oh your Openreach  Engineer left all of the old copper wire in our garden as well. We are within our rights to charge you for removal of this. 

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Message 2 of 3

Re: Account Closed

This a BT customer forum, I would suggest contacting customer care if you have not received email confirmation of the account closure

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Message 3 of 3

Re: Account Closed

Hello @gloriawillis58

Welcome to the BT Community. 

I am sorry to hear you are looking to leave. 

Please visit our How to cancel within 14 days Help Page for guidance on how to process your cancellation request. 

If you wish to make a complaint about recent visit this can be done HERE

Katie

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