Account Closure

[Lgp2018]

I have cancelled my broadband/ landline and paid a fee for early contract termination. However in my BT account it is still showing that I have a phone with the number commencing 0331. I don’t know what this relates to and I’ve never used it but it says I’ll receive my next bill in April. Does anyone know what this relates to and why it’s showing in my account? TIA 

[Keith_Beddoe]

@Lgp2018 

Its a virtual number that was associated with the old BT SmartTalk service which ceased many years ago. Its not a chargeable number, and in most cases those virtual numbers have been deleted from customer accounts. You should eventually receive a final bill.

[Lgp2018]

Thank you, that sounds right. I was just a bit concerned as the bill I’ve received is my final bill as everything else has now ended and I’ve paid my termination fee.

[Keith_Beddoe]

The "virtual" numbers were needed to allow the SmartTalk calls, which were associated with a customer`s mobile number, to be routed over the PSTN network. Apart from the initial field trials, they were never used as "live" numbers.

Some customers still have those numbers listed, but with no usage shown against them, so its nothing to be concerned about.

[JohnC2]

Hi @Lgp2018, sorry that your account is still open after you've left.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get the account fully closed for you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Lgp2018, thanks for getting in touch and I've closed the account now for you.

cheers

John

[Lgp2018]

Thanks for your very efficient response and getting it sorted out for me  John

[NJOVU]

Any chance of getting the number to ring to get rid of a random number on my account 0331 673 7285. Phoned BT and they had no idea what it was !!

[Michael_D]

Hi @NJOVU 

Thanks for coming to the community.

That number looks to be for the old BT SmartTalk service that was discontinued a few years ago.

It would need account access to have that removed completely but that isn't something we have here.

The best thing I can suggest would be to get in touch with our Account and Billing team again, and they would look to see how to get it taken off for you.

Michael

[NJOVU]

Thank you for that.