Activate BT ID

[liamJenkins]

Hi,

I have recently purchased a package from BT, however I believe the engineer heard my birthday wrong over the phone, therefore when trying to activate my BT ID, it’s telling me the security details are wrong.

How do I get a fix for this?

Thank you.

[NeilO]

Hi @liamJenkins welcome to the community and thanks for posting. In these circumstances we find the easiest way to fix it is to delete the BT ID which will allow you to set it up again with your new account information.

I'll send you a private message so you can get in contact with your details.

Thanks

Neil