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Message 1 of 3

Adding account

So I have tried for multiple days to add an account to my profile and it still hasn’t worked. I have been told that I am successful in adding my account and that it may take up to 5 minutes to do so. However, it is still not there. My bank recently changed my card (NatWest) and I need to change my billing information otherwise I cannot pay my bill. In order for me to do this I need to add an account but I cannot seem to. Please help. 
Thank you.  

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Message 2 of 3

Re: Adding account

Hi @Louisebe,

Welcome to our Community.

I am sorry that the account won't add correctly. We will need to raise a case to our developers to get them to look into this for you. I've sent you a private message with some info that I need.

Thanks
DanielS

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Message 3 of 3

Re: Adding account

Hi Daniel. I am having the same problem as Louise. I have tried to add my BT ID 3 times this week & it has not worked. I am a new customer & my service is going to be installed 26 September. I don't know if that is relevant or not.

Many thanks

Steve

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