Hi. I changed my broadband supplier and requested a returns bag. After receiving the bag with return instructions, I returned all of the items of equipment as requested. I even taped up the white bag as I didn’t trust the seal.
I paid any outstanding bills on my account also.
The following month I received a bill with equipment charges on and a monthly package plan charge. Obviously I had already returned the equipment and destroyed my mobile sim as I had a new phone contract.
I emailed customer service and explained my problem, with photos of the packaged equipment and a copy of the postal receipt.
Since then, I have been receiving a bill monthly for equipment charges.
Has anyone else this issue and could help with a solution please?