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hockeyman45
Beginner

on ‎20-04-2023 10h54 - last edited on ‎20-04-2023 11h11 by

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Message 1 of 2

Already returned equipment

I AM ALSO RECEIVING EMAILS RE RETURNING A FAULTY BT TV BOX , MARCH 15TH 2023 I SENT TO ITEMS BY ROYAL MAIL AS PROOF OF POSTING .I HAVE TRACKING NUMBERS FOR BOTH, ONE HAS BEEN RECEIVED MARCH 17TH THE OTHER IS STILL TRAVELLING------BARCODE # QX202010160GB   

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RobbieMac
Moderator-Retired

on ‎20-04-2023 11h15

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Message 2 of 2

Re: Already returned equipment

Hi @hockeyman45

Thank you for your post and welcome back!  I have moved your post to start your own thread discussion.

I am sorry you're still receiving email reminders about returning your BT TV box.  I understand that you've already sent this back and obtained a proof of postage too.

Give my colleagues a call in the helpdesk on 0330 1234 150 and one of the team will be happy to help get this updated and resolved for you.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

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