Morning and happy new year,
My elderly mum had new Digital Voice install on 22/12/23, but no service due to 'no light' signal fault, which was repaired on 29/12. This gave a broadband connection, but Digital Voice activation date was put back to 02/01/24, yesterday, which thankfully worked.
An email arrived this morning 03/01 saying compensation amount was credited to her account. At £5.83/day, the amount equates to 4 days compensation. I reckon it should be 11 days, given her old copper landline was cut off during initial install, so no phone over Xmas/New Year, not ideal considering her vulnerability.
Can I query this now, or do I have to wait 30 days?
Is there a chance it will automatically add the difference in the next 30 days?
Thanks in Advance
