BT Bill

[Johnck10]

hi

Why am I unable to view my BT bill via the app or website? Has there been changes to be system that i may not have picked up? I got the email advising that my bill was ready to view but something isn’t working? 

[DavidM]

Hi @Johnck10 and welcome back.

It's been a long time but great to see you again. Sorry you're having trouble viewing your bill. Are you seeing any error messages? Can you post a screen shot of what you're seeing?

Cheers

David

[Johnck10]

hi 

following the link on thread email to ‘view my bill’ … 

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[DavidM]

Thanks for the reply @Johnck10 

Can you try logging in at bt.com/myaccount and let me know if that helps?

Cheers

David

[Johnck10]

hi

following your suggestion i got a different message …. 

 

 

[DavidM]

Thanks for trying that @Johnck10 

I'll need to take a look at this for you so check your inbox for my message and drop me over the details.

Cheers

David