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Message 1 of 6

BT Home essentials broadband

Hi all

I have been trying to place an order for the BT home essentials broadband package for those who is on Universal Credit. I tried to order many times on different days, but I was getting an error so I could not proceed. So what can be the issue? Can someone help me please.

Thank you 

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Message 2 of 6

Re: BT Home essentials broadband

This may help 

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

Are you an existing BT customer



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Message 3 of 6

Re: BT Home essentials broadband

Yes I’m existing BT customer
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Message 4 of 6

Re: BT Home essentials broadband

@Kkkrissy 

then follow the link I posted and compled the information requested

you need to make sure you details with DWP agree exactly with the information on your BT account



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Message 5 of 6

Re: BT Home essentials broadband

I open the link I tried again but still keep saying error. 

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Message 6 of 6

Re: BT Home essentials broadband

Have you checked the DWP and BT account name and address march exactly not just close



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