Hello everyone,
I am hoping someone may be able to offer some advice regarding a BT Reward Card that I have been unable to claim.
I started my BT broadband service on 2 July, and when I signed up through the BT website, the package included a Reward Card offer.
On 29 June, I received an email from BT containing a link to the BT Rewards website. However, whenever I follow the link and log in, there are no rewards available for me to claim.
Over the last few weeks, I’ve tried numerous ways to get this resolved. The online help system seems to keep looping me back to the same pages, and I have been unable to get through to an agent that way.
I have now spoken to BT and the BT Reward Card team on four separate occasions, but unfortunately I keep getting passed between the two.
BT have assured me that the digital reward was processed on 29 June, which appears to correspond with the email I received. However, the Reward Card team say they have no record of the reward or my details on their system. They have searched using my name, email address and postcode but have been unable to find anything.
I’m now at a complete loss as to how to get this resolved. BT say the reward has been processed, while the Reward Card team say they have never received it.
Has anyone experienced the same problem with a BT Reward Card? If so, how did you eventually get it resolved, and is there a particular BT department or complaints team I should contact?
Any advice would be greatly appreciated. Thank you.
