BT Reward card

[emmasimpson264]

Hi i didn’t receive my reward card,

I claimed it after BT activated my Broadband on the 16th September it has been over 45 days still not received mine, I tried all the solutions mentioned on this forum by other members and Moderators still no luck.

another member did mention on here that

Customers who purchased the broadband and had a engineer visit to install the broadband have received the Reward card,

Customers who purchased the broadband and didn’t need a engineer to visit to activate or had self install activation have not received the reward card, 

I had a self install, I didn’t need a engineer to visit my home to activate my broadband I was lucky as the previous Owners/tenants had left Openreach equipment so BT were able to activate my broadband without visiting my property . 

Any other members having the same issues with receiving your reward cards ? Or anyone who has received the reward cards?

leave a comment on here i need BT to see this and take some action 

Please mention if you have received your reward card or not and also mention how you had your BT Broadband installed Engineer visit or Self install activation?

Thank you

[kenstone1987]

Hi Emma sorry to hear that you haven’t received your reward,

I had my Bt fibre broadband installed by a Open reach  engineer on the 19/09/2025

I claimed my reward on 20/09/2025 and I received a virtual reward card by email on 24/10/2025

I hope this information helps

Regards, Kenneth 

[emmasimpson264]

Hi i am glad you received your reward

thank you for letting me know i really appreciate it 

[Martin3089]

Hey just came across your post, I’m in the same boat as you

Remote Activation / Self Install 23/09/25

Claimed the reward card on 25/09/25

Contacted Purecard on the 26/10/25 who said they had  no record of a reward card being ordered by Bt, I had to provide some order information the advisor said some technical issue on the BT system that is preventing the reward card from being ordered.

I’m still waiting Not received the reward card as of 02/11/25

[Maryb1]

Hi Emma

I’m in a similar situation,

Bt/Openreach Remote activation 02/09

I Claimed the reward card on 02/09

Contacted bt@purecard.com 10/10/2025 They said no order information received from BT asked me to contact Bt for VOL number, I gave them that and had a reply that Bt will investigate and send a replacement, I am still waiting for my reward 

[Susanhall]

Hi Emma 

I just wanted share my experience so far

self Install/ Remote activation by BT 11/09/2025 

I claimed the reward card from the link after receiving my order confirmation on 05/09/2025 

Contacted BT customer service and Purecard they blame each other not received my reward I made a official complaint that BT closed without a resolution or response 

[emmasimpson264]

Hi peeps,

Thank you so much for commenting and sharing your experiences,

I am surprised that no BT employee or a Mod have commented or tried to reached out to me.

Keep the comments and sharing coming Peeps Thank you 🙏 

[JoelM26]

Hi Emma 

I hope you are doing well?

Im still waiting for my reward card from bt i think you might be onto something.It’s funny and a shame for such a large telecommunication company like bt who surely have 100’s of tech employees employed, Cant fix a simple technical issues with the reward process 

[JoelM26]

My Timeline

Placed online order, 13/09/2025 Offered Full fibre plus £80 BT Reward

Remote activation/ Self install as i was already on Full Fibre with Vodafone 26/09/2025

Claimed Reward card 29/09/2025

Phoned BT CS 31/10/2025

emailed: bt@purecard.com 

Purecard are saying they haven’t received order from BT, And will investigate i provided them a VOL number 

[Dazz2005]

Hi I’m in a smiliar situation

claimed on 30th September -self setup

still no reward card. 

however I have had a email on 18th Oct to say my reward card is on the way. But I’ve phoned the card services (pure card) and they can’t see anything.  Has anyone else had this email ?