BT Reward card

[emmasimpson264]

Thank for sharing @JoelM26 

[emmasimpson264]

Thanks for sharing @Susanhall 

[emmasimpson264]

Hi @Dazz2005 

I have had a similar email saying it’s on the way, I’m certain a few other have had same.

[emmasimpson264]

If you had a Remote activation/ Self install 
You will not get the reward card until BT and purecard fix the issue

[Dazz2005]

Update:

I just called Card Services and provided the VOL number, and they’ve confirmed that an escalation has been raised with BT. According to them, I should receive the card within 7–14 days. I’m not entirely sure how accurate that timeframe is, but it might be worth giving it a try

[emmasimpson264]

Hi @Dazz2005 

Thanks for letting us know,

I did the same as you on 17/10/2025 they told me the same thing but I still haven’t received mine until BT and Purecard fix the issue with the Remote/Self Install issue i am not too hopeful . 

I really hope we do get our rewards, Good luck to us all 🤞🏽 

[Leanne_T]

Morning everyone. 

I've sent you all a private message on the community to get some details so I can share this feedback with the relevant support team. If you could take a look and get back to me that would be great. 

Leanne.

[emmasimpson264]

Good afternoon @Leanne_T 

Thank you for getting back to us,

I have responded to your PM

Thank you

Emma

[Leanne_T]

No problem @emmasimpson264 

I have this now, thanks for the quick reply 🙂

Leanne.

[Colin82]

Hi,

im very frustrated right now - internet was self install on 15th sep, reward card claimed waited 30 days no response.

i have chased this with BT who blame pure card and chased with pure card who blame BT - I have contacted pure card with the VOL number and they said I would receive within 7 days.

I have still not received the card and have now paid my second bill to BT 

has anyone successfully managed to get their reward card and can give me any help 

Thanks 

@Leanne_T is this something you can help with ?  I have raised an complaint and again had no response