BT Reward card

[georgewood137]

Thank you so much @Katie_B 

[Leanne_T]

Thanks for coming back to us @georgewood137 

I have replied to the message you sent to Katie 🙂
Leanne. 

[anthonypeckham81]

Hi Katie,

I have the same issue can you help me please?

[chloemeek7]

Bt reward claimed: 21/11/2025

Installation successfull and active : 21/11/2025

Bill paid and up to date

Contacted Pure card 22/12/2025, Said no data from BT

Any help would be appreciated 

Thanks, Chloe 

[Christopher_G]

Hi @chloemeek7 

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?

Thanks

Chris

[james_fowler91]

Hi @Leanne_T 

Can you help me too please?

[dalelangham141]

I claimed my reward card in November pure card have been unable to help, Can a moderator possibly assist me please?

[samanthahole199]

Hello, 

I was wondering if someone can help me with my reward card issue, My broadband was installed and reward claimed Successfully back in November, But i still have no reward card, I have tried every possible solution without any success 

[Linzi_H]

Hi @james_fowler91 

I've sent over a Private Message asking for some further details so I can help.

Linzi 

[Linzi_H]

Hi @anthonypeckham81 

I've sent over a Private Message requesting some further details so I can help with this.

Linzi