BT Reward card

[Helendoy786]

Like many others I’ve also not received my Reward card,

installed/activated 19/11/2025

claimed reward 19/11/2025

well over 30 days can a mod please help?

[Katie_B]

Good morning @Helendoy786. 

Thanks for coming here. 

I'm sorry to hear you have not yet received your reward card. 

I would love to see if I can chase this for you. 

Katie

[Helendoy786]

Hi @Katie_B  

I have responded to your PM

Thank you, Helen

[georgewood137]

Hello @Katie_B 

Can you chase mine please i have waited over 40 days my broadband was installed and reward claimed over 40 days ago

Cheers

George

[Katie_B · Accepted solution]

Hello @georgewood137. 

Thanks for coming here. 

I have popped you over a private message. 

Speak soon, 

Katie 🙂

[georgewood137]

Thank you so much @Katie_B 

[Leanne_T]

Thanks for coming back to us @georgewood137 

I have replied to the message you sent to Katie 🙂
Leanne. 

[anthonypeckham81]

Hi Katie,

I have the same issue can you help me please?

[Linzi_H]

Hi @anthonypeckham81 

I've sent over a Private Message requesting some further details so I can help with this.

Linzi