I have claimed my BT virtual reward card and was told I will receive it via email soon after however it's been over 2 weeks and nothing, the only reason i switched was because I was told the service was better.. and also the reward card was a big incentive!
Is there anyone who can look into this for me as I'm getting worried it hasn't been processed.
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Around 2 weeks ago I think, I work allot so I don't know the exact date, but around 2 weeks now.
Contacted the company that do the cards for BT and they have nothing on their system to say I'm getting one.
Hi @DamienH welcome to the community and thanks for posting. There's a 14-day cooling-off period that starts when your service is connected, once that has passed the reward card is automatically emailed to you.
I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to check this.