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DamienH
Beginner
306 Views
Message 1 of 8

BT Rewards Virtual Card

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Hello,

I have claimed my BT virtual reward card and was told I will receive it via email soon after however it's been over 2 weeks and nothing, the only reason i switched was because I was told the service was better.. and also the reward card was a big incentive!

Is there anyone who can look into this for me as I'm getting worried it hasn't been processed.

Thanks

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT Rewards Virtual Card

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@DamienH 

What date was your service activated?

It would normally be sent 14 days after that date.

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DamienH
Beginner
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Message 3 of 8

Re: BT Rewards Virtual Card

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Hi,

 

Around 2 weeks ago I think, I work allot so I don't know the exact date, but around 2 weeks now.

Contacted the company that do the cards for BT and they have nothing on their system to say I'm getting one.

 

Thanks.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
280 Views
Message 4 of 8

Re: BT Rewards Virtual Card

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A moderator should be able to help with this.

DamienH
Beginner
278 Views
Message 5 of 8

Re: BT Rewards Virtual Card

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Thanks, Hopefully they can get it sorted for me 🙂
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NeilO
Moderator
Moderator
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Message 6 of 8

Re: BT Rewards Virtual Card

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Hi @DamienH welcome to the community and thanks for posting. There's a 14-day cooling-off period that starts when your service is connected, once that has passed the reward card is automatically emailed to you.

I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to check this.

Thanks

Neil

DamienH
Beginner
257 Views
Message 7 of 8

Re: BT Rewards Virtual Card

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Hello,

I have responded to your PM.

 

Thanks,

Damien.

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JohnC2
Moderator
Moderator
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Message 8 of 8

Re: BT Rewards Virtual Card

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Hi @DamienH, thanks for speaking with me earlier. Just to confirm your order completed on the 7th so your reward should be sent to you on the 22nd.

Cheers

John

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