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Message 1 of 11

BT virtual rewards card

Hi, my full fibre bband has been live for 14 days now but I have not received any info by text or email about claiming my £50 BT Rewards card.
Thanks in advance for you help x 

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Message 2 of 11

Re: BT virtual rewards card

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Message 3 of 11

Re: BT virtual rewards card

When I click and log in it says I have no rewards to claim but the offer was on my booking
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Message 4 of 11

Re: BT virtual rewards card

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

I will ask one of them to post.

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Message 5 of 11

Re: BT virtual rewards card

Hi @Jennybee5050, welcome to the forum and sorry you've not received your reward.

Have you placed your order via a link from a third party website like MSE, broadband choices. etc?

Cheers

John

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Message 6 of 11

Re: BT virtual rewards card

Hi, no it was online through bt.com
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Message 7 of 11

Re: BT virtual rewards card

Hi @Jennybee5050, The rewards card offers on bt.com stopped some months back. Was there a delay with your activation and do you remember when you originally placed your order?

Cheers

John

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Message 8 of 11

Re: BT virtual rewards card

The Oder was placed on 19th Sept and activated on 6th October 

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Message 9 of 11

Re: BT virtual rewards card

It was a switch from Sky if that makes any difference
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Message 10 of 11

Re: BT virtual rewards card

Hi @Jennybee5050, thanks for that information. I've sent you a Private Message so you can get in touch with the Mod team and we'll raise this with the rewards team for you.

Cheers

John

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