BT Rewards

[HarrisonDock]

Good Afternoon,

Hope who ever sees this is well!

I signed up to BT Fiber broadband a couple of weeks ago and the broadband is now in and working great no issues with speed etc. 

However as part of the signing on package I was supposed to get a £110 pound reward card I've had reminder emails and txt messages about claiming this however when I log onto the MyBT rewards page nothing shows. Now I have had a BT account in the past and can see under this account I have no rewards available etc. But when I switch the drop down to my new account (which has the reward) nothing loads it does not show me anything nothing around past rewards or available rewards etc.

Thanks
Harrison

[JohnC2]

Hi @HarrisonDock, welcome to the forum and thanks for posting.

I suspect the 2nd account on the BTID is causing the error here. I've sent you a Private Message so you can get in contact with the Mod team, and we'll be happy to help you get it claimed.

Cheers

John

[JohnC2 · Accepted solution]

Hi @HarrisonDock, thanks for getting in touch. I can see that David picked this up and has claimed the reward card for you.

Cheers

John