BT Sales team process

[lawn900x]

So i had a chat with the sales team, about upgrading my service. fair to say i am not a expert on the subject and we had some back forth Q&A, which kind of went ok. price wasn't too bad but then i just felt a little overwhelmed.

so i ask if they can just send me the new package deal via mail, email so i can read it over, think about it and make a decision as i was not 100% sure it was right for me, but they refused, they can't do that, why not?

instead they wanted to bloody screen share and attempt to force close a sale, no doubt sucker me into a contract. this is pretty dirty sales tactics here, is this normal practice for BT, i know this is normal from yell.

i'm shopping around now, i may come back to bt, the deal wasn't terrible but i wasn't ready to close it! i need time obsurb the info given to me.

[Keith_Beddoe]

@lawn900x 

See https://community.bt.com/t5/Announcements-Guides-Community/BT-screen-sharing-request/m-p/2272026

[lawn900x]

ah, got to learn to search, sorry. i'll give that a read now thank you. i had to deal with yell in the past, i got sucked into a contract, i got out of it! but this was a flash back for me, i ended the call. no way i'll make the same mistake twice!

[lawn900x]

well i disagree with the replies in the thread,

this is just a means to get fast sales, don't give the customers time to say no, sucker them in fast and get them to sign a binding digital contract. the claim this is effient is **bleep**! just a means to grab money. I think i will shop elsewhere now. first i'm going to complain.

[-Richie-]

---

@lawn900xwrote:

so i ask if they can just send me the new package deal via mail, email so i can read it over, think about it and make a decision as i was not 100% sure it was right for me, but they refused, they can't do that, why not?

---

Most BT employees don't have access to community email addresses, which means you won't get all info on a DSAR, for compliance reasons they can't send you emails, you were given an offer and never accepted it, that's your choice
ISP's are different to car insurance companies, you're not given a quote to mull over because deals can change daily, what you're offered Monday might be gone a few days later, you do however get a cooling off period of 14 days from when the offer starts, if you change your mind you can revert back.

[lawn900x]

Ok, that is a interesting point, personally i'd want a email and i don't agree deals change daily but ok. I may give them another shot, but i'm getting more informed first as no one should be agreeing or siging deals on the spot!