Got charged four times for Bt sport

[dandz]

Hi @DavidM 

I have been charged 5 times today for BT Sport, please can you look into this as a matter of urgency.

Regards,

Dandison

[Aalexbarber]

Today I have been charged 5 times for my BT sport pass, I should have only been charged 1 payment of £25 but have had £125 taken from my account. I've read this has happened to others too and is a massive inconvenience. 

[Sparkex14]

I have received three additional subscription charges today for BT Sport subscription. I froze my account which stopped a fourth charge landing. 
I understand from my bank that they are awaiting BT making a formal request for the funds. Will these additional charges be cancelled?

[DavidM · Accepted solution]

Hi @KrisLavery , @adamc921 , @Righty1230  and thanks for posting.

As I previously mentioned we're aware that some customers have experienced problems with BT Sport Monthly pass payments this morning. We have resolved the technical issue and have cancelled all incorrect payment requests. We are contacting all customers who have been affected and apologise for any inconvenience this has caused. I've dropped you all a message now so you can get in touch.

Cheers

David

[DavidM]

Hi @dandz , @Aalexbarber and @Sparkex14 ,

Thanks for posting. I've dropped you a private message also. Please check your inbox.

Cheers

David

[Paulefc]

Hi I replied to your pm this morning but didn't know what details I'm supposed to send? I did pm asking you this but I never got a reply. Will I automatically be refunded or do I have to instigate this?.

[cmcewan91]

Hey i need assistance with this same problem as i have been charged 5 times already!!!

[DavidM]

Hi @Paulefc  and thanks for the comment.

@PaddyB  has replied to your message a few minutes ago.

Cheers

David

[DavidM]

Hi @cmcewan91 and welcome.

I've dropped you a message so check your inbox and drop us a reply.

Cheers

David

[AlanBrighton128]

Mine has been taken 5 times.