No problem Richie.
The problem with much of what happens with price increases with BT and others, is the confusion that arises when a new bill arrives. With the price increase from March 31st. I decided to cancel My BT Sport package from March 31st. and gave notice to BT on March 1st., the required 30 days notice period so that the following statement by BT would come into play:
"If you have BT Sport on Sky, your terms and conditions will change, meaning your price will increase by 9.3%. If your contract started before 1 September 2020, you can cancel your contract without paying an early termination charge."
My contract started on June 17th. 2020 so that meant I was able to cancel my contract of BT Sport without an early termination charge.
Today my latest bill arrives and guess what? An early termination charge of £57.73. There is also a charge for two days (31st March and April 1st) on the BT sport and the broadband package. I understand April 1st. is an extra day from the statement by BT " Prices will rise from March 31st." That to me means April 1st. onwards, not March31st onwards, which is backed up surely by the fact that the financial year starts on April 1st. I know we are only talking about 1 day extra, but a few pence charge for March 31st. from every customer of BT must amount to a substantial sum.
I rang BT regarding the early termination fee and have been told it will be removed but the point is I should not have had to do it. I get the impression sometimes that they are trying it on as I must have had to ring up on five occasions over the past six or seven years to get mistakes on the bill rectified. Please stop blaming the computer BT. Computers only churn out things from what a human puts into them.
