BT Sports App Error Code ID003

[davidepperry]

I restarted my BT Sports Pass online on Saturday 9th April as I wanted to watch Toulouse v Ulster Rugby In European Rugby Championship later in the day. BT took the money from my account and confirmed by email that it had got my payment (reference 387110285) £25. Tried numerous times to access via BT Sports App on Apple TV box without success. Al I got when I signed into the app was:

"Sorry- there's a problem

We're unable to find an active BT Sport subscription on this account. Please check our help pages for details of how to get access: bt.com/help/id003 Code ID003"

Funnily enough I was aware that there was a problem and No help whatsoever provided on help page!

Seems to be an oft recurring BT problem.

Missed what was by all accounts and very exciting match and I want my money refunded.

[PaddyB]

Hi @davidepperry,

Thank you for posting. I'm sorry if you had problems using the BT Sport app. I'm a rugby fan myself and I can understand your frustration at having to missed the match.

If you need help with your complaint, I'd be happy to take a look at this for you. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[davidepperry]

PaddyB

Many thanks for your response. To suggest that I feel frustrated greatly underestimates my feelings regarding this issue.

I have PM'd a copy of my letter of complaint to BT for your information. The contents of the letter supplies most of the information requested with what information not supplied therein appearing at the start of my response. 

I understand that you bear no personal responsibility for what has happened and I appreciate your offer off assistance.