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I feel really upset.
I knew that I had to return my BT Hub after closing my Broadband account, so I requested a pre-paid postage bag from BT, which they sent through.
I put the hub into the bag, took it to the post office and was NOT given a proof of postage. Now, BT have charged me £50.
I sent the Hub back in October, so I find it amazing that BT claim they have not received it. What can I do? I cancelled by BT account because it was too expensive and despite my best efforts to avoid being charged an additional £50 BT are saying they're going to take the money from my account tomorrow!
Solved! Go to Solution.
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Re: BT have charged me for my equipment which I have already returned
Do you have proof of postage with a tracking number? This should have been given to you by the Post Office
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Re: BT have charged me for my equipment which I have already returned
Try phoning CS 03301234150 or the billing team https://www.bt.com/help/contact-bt/account-and-billing/broadband
They hopefully can help but no proof of posting may be a problem
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Re: BT have charged me for my equipment which I have already returned
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Re: BT have charged me for my equipment which I have already returned
@apple234 the post office should have given you proof of postage in the form of a receipt with a tracking/reference number on it.
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Re: BT have charged me for my equipment which I have already returned
@apple234 Did you keep a note of the tracking number? If you did you can look it up on the Royal Mail website to see if/when it was delivered.
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Re: BT have charged me for my equipment which I have already returned
Try CS and also billing team and if no success then post back and we can see if mods can do anything to help
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Re: BT have charged me for my equipment which I have already returned
The tracking number should show up on your account. You can then track the return on Royal Mail website.
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Hi @apple234 and thanks for posting.
I'm sorry for any confusion with your returns. I'll be happy to take a look at this for you. I've dropped you a private message so send over the details and we'll take it from there.
Cheers
David
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