BT pro box

[Nudgermanning]

Good evening all, I've recently upgraded my BT package from entertainment to big sport. While doing this I decided to order a new BT pro box and agreed to pay the £30 set up fee on my next bill. My issue is that the order is showing as being complete however only a new smart hub has been delivered. Has this happened to anyone else? If so how did you rectify this? Thanks in advance 

[PaddyB]

Hi @Nudgermanning,

Thank you for posting and welcome to the Community. I'm sorry you haven't received your new BT TV Pro Box. If you send me your details, I'll be able to check this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[JohnC2 · Accepted solution]

Hi @Nudgermanning, thanks for your PM yesterday to confirm that you have already resolved this when you called in. 

Cheers

John