BT reward card not showing

[Twofastdogs]

I ordered the Fibre 1 package on the 24th August during the offer period for an £80 reward card. My broadband went live on the 21st September but when I go to the BT rewards page there is no reward showing as available. Can someone please advise me on how to claim my reward card. 

[RobbieMac · Accepted solution]

Hi @Twofastdogs

Welcome and thanks for posting!

I am sorry for the problems you're having claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie