Hi, @Marklukewell welcome to the community and thanks for posting. If you have more than one account associated with the BT ID make sure you select the new one from the drop-down. Post back and let me know if you need any further help.
Hi, yeah, I’ve done that
One shows no rewards to claim, which I guess is the older one
The other takes me to a blank page
ive deleted the cache, tried both desktop and mobile chrome/edge, but nothing is coming up
Hi, @Marklukewell thanks for getting back to me. I'm sorry that isn't working, I've sent you a private message so you can raise this with the community moderation team and we'll get that sorted.
Hi @Marklukewell ,
Thanks for sending over the details. I've processed that claim for you and you'll receive the reward once the cooling off period completes.
sorry I was unable to answer the phone, I’m at work, but thanks for sorting it!
I think my 14 day cooling off period has ended, but I haven’t heard anything
Please could someone double check?
I went over this for you to find out what was happening.
David has claimed it for you however the cooling off period doesn't end until 14 days after your order has completed.