BT 'thinks' I cancelled everything

[terry-freedman]

Hello

I was mis-sold Digital Voice, so I cancelled the order within 14 days. I was assured that everything would be as if I'd never ordered it. I received a text msg stating that my landline would continue as normal, and received a phone call to check if my broadband and landline were all ok, which they were.

Last night I received an email stating that my services had been terminated and that I'd have to pay over £500 because of early cancellation -- which I didn't do. The landline has stopped working, so this is a complete nightmare not of our making.

Can a senior person sort this out please? This is urgent. Any advice and help gratefully received. 

Thanks

L Freedman

[jac_95]

Hi terry-freedman,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[garybs29]

Have you called in? If not I would, the mods here are a small team & it may take them a few days (at least) to get to your case if your details are sent in (this is mainly a customer to customer help forum so has no "senior" bt employees as far as i'm aware)

[iniltous]

So you called and asked for DV yourself , then changed your mind and called to cancel the switch to DV , or you were notified that you were being moved onto DV and you tried to cancel that automated transfer ? How were you ‘mis-sold’ DV , there is no difference in charges , did BT call you and ‘sell’ DV to you ?, mis-selling is normally associated with you being financially worse off.