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Keyslouise
Beginner

on ‎10-03-2022 21h03

517 Views
Message 1 of 2

BTID activation

I purchased fibre 100 today and received the email link to activate BTID. However, everytime I try to complete setup it takes me back to the start page stating my BTID needs to be activated via the email link. So I tried create a new BTID but it states my username (email) is already an active account. I've no idea how to override this so I can actually complete setup. 

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NeilO
Moderator-Retired

on ‎11-03-2022 11h15

485 Views
Message 2 of 2

Re: BTID activation

Hi, @Keyslouise Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems activating your BT ID. I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to help. 

Thanks

Neil

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