on 23-03-2023 11h14
Just received a text text message from BT
'We're automatcally refunding a duplicate Direct Debit payment to your bank by Monday 27th March. We're very sorry for the inconvenience caused.'
on 23-03-2023 15h54
on 23-03-2023 17h21
Been refunded by my bank so it's ok
on 27-03-2023 12h28
Still no refund in my bank account today (Monday 27th).
I expected BT would be making a refund to everyone affected - I hope they’re not doing it only for those who contact them.
on 27-03-2023 12h30
this was announcement
https://www.ispreview.co.uk/index.php/2023/03/broadband-isp-bt-to-refund-customers-after-duplicate-p...
on 27-03-2023 13h19
on 27-03-2023 13h59
I should get my refund tomorrow according to the text I had from BT.
on 27-03-2023 14h52
My text said it would be refunded by today, and it has appeared in my bank account, so fingers crossed for you!
on 27-03-2023 14h54
Me too.
on 27-03-2023 15h08
I haven’t received a text and still no refund.
