Billed twice in four days

[BazB]

Just received a text text message from BT 

'We're automatcally refunding a duplicate Direct Debit payment to your bank by Monday 27th March. We're very sorry for the inconvenience caused.'

[Soo1]

I contacted my bank and they have given me a refund

[Dirobesh]

Been refunded by my bank so it's ok

[dgrob]

Still no refund in my bank account today (Monday 27th).  

I expected BT would be making a refund to everyone affected - I hope they’re not doing it only for those who contact them.

[imjolly]

this was announcement

https://www.ispreview.co.uk/index.php/2023/03/broadband-isp-bt-to-refund-customers-after-duplicate-p...

[Staffie23]

Got our refund today

[derekscarborough]

I should get my refund tomorrow according to the text I had from BT.

[ThatJanet]

My text said it would be refunded by today, and it has appeared in my bank account, so fingers crossed for you!

[ThatJanet]

Me too.

[dgrob]

I haven’t received a text and still no refund.