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Message 11 of 13

Re: Broadband Fibre2 order cancelled twice... update now 3 times

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Robbie

Just to say on Sunday 12th  the 3rd order automated because of the previous fails also failed this afternoon and was "autoceased"

I really cannot understand why there has been no intervention to investigate and sort this out. The only person who has shown any interest is yourself and I wonder if BT really want my custom.

If its an Openreach issue then if an engineer needs to come out then that should be happening and from a customer perspective I have done all the chasing around and BT have so far failed miserably to find the solution or worse still bother to inform me.

Poor service in MHO.

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Message 12 of 13

Re: Broadband Fibre2 order cancelled twice... update now 3 times

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Hi @zimmer4me, sorry yet another order has been cancelled. I can see you've replied to @RobbieMac so one of the team should be in touch later today to help you with this.

Cheers

John

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Message 13 of 13

Re: Broadband Fibre2 order cancelled twice... update now 3 times

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Hi @zimmer4me ,

Thanks for sending over the details previously. I'm glad I was able to sort this out for you. If you have any other problems please post and we'll be happy to help.

All the best

David

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