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Message 1 of 5

Broadband cancellation before appointment

Hello, I have a BT appointment next week, but I would like to cancel it and not activate the contract at all. I have also just received the Smart Hub 2. How do I cancel it now?

Furthermore, am I supposed to be paying anything? The appointment has not happened yet, and only thing I did up to this point is just ordering the broadband.

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Message 2 of 5

Re: Broadband cancellation before appointment

Call customer services
0330 1234 150

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Message 3 of 5

Re: Broadband cancellation before appointment

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Message 4 of 5

Re: Broadband cancellation before appointment

Tysm for your reply. Where do I have to go to cancel? I can’t find anything on MyBT.

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Message 5 of 5

Re: Broadband cancellation before appointment

See message 2

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