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Message 1 of 5

Broadband renewal

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Trying to help my elderly brother renew his BT Package, he has no idea of contract lenght etc
Your Products
Broadband-
Your BT Broadband
Current Package:- Fibre with BT Halo 1
(We do not wish to upgrade)
Contract Length - only tells me when it expires

Next Option-Your broadband contract ends soon
Don’t pay more than you do now - renew now or take one of our upgrade deals.
Renew

Now when i hit that Renew icon :
(a) will it display a breakdown of what we are renewing (Broadband/Phone/cost etc) and the contract lenght
Then I get the option to continue and Renew
(b) Just renew and no going back - this is what I do not want

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Message 2 of 5

Re: Broadband renewal

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Hello Bures,

You will see a breakdown of what you are renewing.

It is better though to renew your package by phone as you will usually be able to get a cheaper deal than doing it online.

Good luck. 

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Message 3 of 5

Re: Broadband renewal

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try phoning the options team 0800800030 and see what they will offer you   if you don't like it don't accept  and try again in few days as offers change frequently



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Message 4 of 5

Re: Broadband renewal

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When you phone the Options/Retention/Loyalty team on 0800 800 030,dont be afraid to haggle and to refuse any offer you are not happy with. You may need to ring several times to get the best offer (and in my experience, later in the week seems to be better as well!!) 

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Message 5 of 5

Re: Broadband renewal

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Thanks for each of these suggestions, much appreciated

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